Where the tracking number comes from
We email it to your order email address as soon as the courier collects the parcel. That number goes on the courier’s own tracking page, not ours.
Two different numbers
- Order ID – our reference for your order. Quote it when writing to us.
- Tracking number – the courier’s reference for the parcel. Use it on the courier’s site.
Nothing showing yet?
Count the dispatch time first: 1–2 business days to pack and hand over, then 3–6 business days to metro cities and 5–10 business days to other locations. Scans normally appear within a day of pickup. If there has been no movement for three working days, send your Order ID to [email protected] and we will chase it.
Email not arrived
Look in the spam folder for a message from [email protected]. If it is genuinely not there, write to us with your Order ID and the email you ordered with, and we will resend it.
Missed delivery
Couriers usually try again. Keep the phone number you gave at checkout switched on – most failed deliveries are unanswered calls rather than absent customers. If a parcel comes back to us undelivered we will contact you to re-dispatch, and the re-delivery charge is payable by the customer.
Help
[email protected] · +91 99207 09788 · Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday