The window
Contact Tejaswini Kitchen within 10 days of delivery to raise a return. What matters is that you tell us inside that window – the container itself does not have to be back with us by then.
Broken glass or a crushed parcel
Report it within 48 hours of delivery, with photographs of the outer parcel and of the contents. An unboxing video is strongly recommended and settles a claim quickly. We review what you send and arrange a replacement or a refund where applicable. Do not throw the packaging away until the claim is closed – couriers ask to see it.
What we can take back
- Containers unused, unwashed and in their original packaging.
- Anything that arrived damaged, incorrect, or with pieces missing from a set.
We cannot take back food storage that has been used or washed, or sets opened and split up. This is a food-safety and resale limitation rather than a way of refusing a return – a container that has held food cannot be resold.
Incomplete sets
A thirty-piece set that arrives with twenty-eight pieces is an incomplete order, not a return. Tell us within 48 hours with a photograph of what did arrive, and we send the missing pieces or refund them.
Return shipping
- Change of mind: the customer pays to send it back.
- Damaged, wrong or incomplete and confirmed as our error: we cover or reimburse the return shipping.
Getting your money back
Once the item is back with us and checked, the refund is processed within 5 business days, to the original payment method. Cash-on-delivery orders are refunded by transfer to bank or UPI details you provide. Your bank then takes its own time to post the credit.
Paid twice for one order? The duplicate payment is refunded within 5 business days after we confirm the duplicate transaction – that is handled separately from any return.
Fees
No restocking fee.
Start a return at [email protected] or +91 99207 09788, Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday. Returns are received at 104, Gayatri Apartment, Panch Pakhdi, Thane, Maharashtra 400602, India. Please contact us before sending anything.
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.