Free to cancel before dispatch

Any order with Tejaswini Kitchen can be cancelled at no charge until the parcel leaves us. Send your Order ID to [email protected] or call +91 99207 09788. Since we dispatch within 1–2 business days, the sooner you write the better the chance of catching it.

Once the courier has it

We cannot recall a parcel in transit. From that point the order is covered by the Return and Refund Policy – you can refuse the delivery, or accept it and contact us within 10 days.

Refunds on cancellations

A prepaid order cancelled before dispatch is refunded within 5–7 business days to the method used. There is nothing to refund on a cancelled cash-on-delivery order, and no penalty for cancelling one.

When we cancel

Sometimes we have to cancel: a glass item is found chipped while packing, a stock count is wrong, or a PIN code is outside our courier’s reach. We will tell you which of those it was and refund in full within 5–7 business days. We do not cancel silently.

Part of an order

If one item in a multi-item order is unavailable, we normally ask whether to send the rest or cancel the lot. If we cannot reach you before dispatch closes, we send what is available and refund the rest.

Repeated refusals

Cash-on-delivery parcels that are refused at the door without contact cost us both the outbound and return freight. We may ask for prepayment on future orders if that happens more than once – we would rather say that plainly here than surprise anyone later.

[email protected] · +91 99207 09788 · Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday